Important Announcement: LoadPilot TMS Customer Transition

LoadPilot has officially partnered with AscendTMS to provide our customers with a long-term, stable, and fully supported transportation management solution. After extensive review, AscendTMS was selected based on their exceptional customer service, modern technology, and proven success serving transportation professionals.

What Customers Get:
  • 30-day free trial of AscendTMS PRO
  • Dedicated onboarding specialists familiar with LoadPilot workflows
  • Data migration assistance
  • Personalized setup & training
  • Live support within 60 minutes of signup during business hours
Steps to Transition:Visit https://ascendtms.com/signup
  1. Enter promo code LoadPilot
  2. Complete signup
  3. An AscendTMS transition specialist will contact you within 60 minutes
  4. Begin guided onboarding and data transfer
Important Dates:Final LoadPilot system shutdown: March 25, 2026
LoadPilot Platform Shutdown – Official NoticeDAS (“company”) hereby provides formal notice that the LoadPilot platform will be permanently discontinued.

Key Dates

  • Technical Support Ends: March 10, 2026
  • System Shutdown Date: March 25, 2026
After March 25, 2026, all system access will be permanently disabled and all stored data will be permanently deleted.

Customer ResponsibilitiesCustomers are solely responsible for:

  • Exporting all load data
  • Exporting all customer, carrier, and accounting records
  • Safely storing their data prior to shutdown
Failure to export data prior to the shutdown date will result in permanent and irreversible data loss.

Data Access WindowCustomers will have free system access until the shutdown date solely for the purpose of retrieving their data. Technical support will be available only through March 10, 2026.

Refund PolicyCustomers with prepaid subscriptions extending beyond the shutdown date will receive a prorated refund for unused time. Refunds will be processed automatically within 14–30 business days following shutdown.

Limitation of LiabilityThe Company shall not be liable for any damages, losses, or business interruptions resulting from:

  • The shutdown of the LoadPilot platform
  • Failure by customers to export their data prior to shutdown
  • Business disruptions resulting from service discontinuation

Final NoticeThis notice constitutes final and official communication regarding the LoadPilot shutdown timeline and procedures.